What data do I need in order to activate Nexent Bank mTOKEN?
The activation of the Nexent Bank mTOKEN application is done using the initial password received on SMS at the phone number declared in the relation with the bank and the username received by e-mail at the e-mail address you declared at the bank for the use of the Internet Banking service.
Is the initial password or username received by SMS / email expiring?
No, this information does not expire.
What do I do if I no longer have my initial password or username received by SMS / email?
You can contact Call Center customer service at tel: 0801.000.000 (number for Telekom Romania network) or 0750.20.20.00 (number for any fixed or mobile telephone network, including international).
For what operating systems is the Nexent Bank mTOKEN application available?
The application can be installed on smartphones with Android and iOS operating systems.
Do I have to have a contract in order to activate Nexent Bank mTOKEN?
Yes, in order to receive the activation data of the Nexent Bank mTOKEN application, you must have a signed contract with Nexent Bank to provide the Internet Banking service.
Can I use the Nexent Bank mTOKEN mobile application and the hardware token simultaneously for authentication in Internet Banking or for the authorization of transactions?
No. You must choose one of the methods of authentication and authorization for Internet Banking.
Is Nexent Bank mTOKEN application secure?
Yes, the application is secure. From the start, you set up a PIN known only by you and you always log in with this PIN when you want to generate a code for Internet Banking login or for authorizing a transaction from Internet Banking. Securing your financial information is a priority for Nexent Bank.
What do I do if my phone was stolen/I lost it and on the phone I had the application installed?
Please contact Call Center customer service at tel: 0801.000.000 (number for Telekom Romania network) or 0750.20.20.00 (number for any fixed or mobile telephone network, including international).
Can I install the application on multiple mobile phones, using the same initial password and the same username?
[TO BE DETAILED]
How long after contracting the Internet Banking service/opting for authentication with Nexent Bank mTOKEN, do I receive by e-mail and SMS the data required for authentication?
[TO BE DETAILED]
Can I install two Nexent Bank mTOKEN applications on my phone for two different users of Internet Banking from Nexent Bank?
No, a single application for a single Internet Banking user can be installed on a mobile phone.
*FAQ_C1_Q14
Answer
In what language is Nexent Bank mTOKEN application available?
The application is available in Romanian and in English. If you want to change the language of the application, go to Settings -> Choose language and select the desired language.
How can I apply for credit card?
You can visit your nearest branch or online at https://www.cardavantaj.ro/