Frequently Asked Questions


What data do I need in order to activate Nexent Bank mTOKEN?

Is the initial password or username received by SMS / email expiring?

What do I do if I no longer have my initial password or username received by SMS / email?

For what operating systems is the Nexent Bank mTOKEN application available?

Do I have to have a contract in order to activate Nexent Bank mTOKEN?

Can I use the Nexent Bank mTOKEN mobile application and the hardware token simultaneously for authentication in Internet Banking or for the authorization of transactions?

Is Nexent Bank mTOKEN application secure?

What do I do if my phone was stolen/I lost it and on the phone I had the application installed?

Can I install the application on multiple mobile phones, using the same initial password and the same username?

How long after contracting the Internet Banking service/opting for authentication with Nexent Bank mTOKEN, do I receive by e-mail and SMS the data required for authentication?

Can I install two Nexent Bank mTOKEN applications on my phone for two different users of Internet Banking from Nexent Bank?

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In what language is Nexent Bank mTOKEN application available?

How can I apply for credit card?